Contact Us
Have questions or need assistance? We're here to help. Reach out to our friendly support team.
Contact Information
Phone
+27 12 055 5617Support Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed
Response time: Within 24 hours during business days
Emergency Support
For urgent matters outside business hours, please email support@nalomba.com with "URGENT" in the subject line.
Send Us a Message
Frequently Asked Questions
Find quick answers to common questions before reaching out.
How quickly will I receive a response?
We aim to respond to all enquiries within 24 hours during business days. For urgent matters, please use our emergency support email.
Can I visit your office in person?
We don't have a physical office at the moment. You can contact us via email or phone, and we'll be happy to assist you promptly through these communication channels.
How do I report an issue with a rental?
For issues with specific rentals, please use the "Report an Issue" feature in your dashboard. For urgent rental problems, contact our support team directly.
Do you offer phone support?
Yes, phone support is available during our business hours. For complex issues, we recommend emailing us first with details so we can better assist you when you call.